Dixa Reviews
(Rated by 12 users)
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Payment Methods
- Verified Store VERIFIED
- Free shipping: Orders $50+
- In-store pickup: Ready in 2 hours
- 30-Day Returns
- Gap Good Rewards (4 brands)
Payment Methods
- Tops: $23 - $70
- Bottoms: $27 - $70
- Outerwear: $34 - $70
- Kids: $29 - $75
Overall Rating
4.5
Base on 12 Reviews
Ratings by Feature
Ratings by Feature
- Price & Quality4.4
- Customer Service4.7
- Good Value4.3
Recent Customer Reviews (12)
Katja Kalb
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Dawn Till
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Delphine Hart
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Isaac Harris
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Johanna Diederich
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Sophia Meier
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Marjory Gross
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Peter Mauer
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Joy Luken
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Timothy Smith
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Dixa Pros & Cons
Pros
1
Different channels to communicate with the customer (phone, chat, email).
2
Good analytics & API integration.
3
Quality of calls are fantastic, with 98% of the calls going without interruptions and with good sound quality.
4
The notification system is really great - it overtakes your screen when a customer makes contact. It is perfect for the quick reaction towards your customer.
5
It is easy to use, it has a flexibility for work that improves business performance, it is constantly improving.
CONS
1
Lack of quick responses (email templates), but they can add features on their roadmap upon request.
2
Some users reported confused conversations with the customers. They don't have a clue what's going on.
3
Customer support is reported to be terrible by some users. When managed to eventually (6 months) get their number back, they think users should pay for their service even though they canceled months ago. They lock you in and you cannot escape. Always blaming you when their integrations are mediocre. They didn't want to give users their ported number back to keep them in the contract.
Dixa Features and Benefits
Features
Different channels
to communicate with the customer (phone, chat, email)
Analytics & API integration
good
Quality of calls
fantastic, with 98% of the calls going without interruptions and with good sound quality
Notification system
overtakes your screen when a customer makes contact. It is perfect for the quick reaction towards your customer
Easy to use
easy to use
Flexibility for work
improves business performance
Conversational Customer Service Platform
create effortless service experiences for teams and customers
Dixa Channels
allows you to reach your customers wherever they are, without the need for plug-ins. It provides a truly omnichannel platform with native voice, email, social media, messaging, and more
Dixa Agent Hub
your team’s new home base. It provides your agents with everything they need to offer fast and personalized service to customers. It includes a contextual customer view, dynamic knowledge, and a conversation timeline
Dixa Conversation Engine
includes AI and intelligent automations that shape customer interactions to be as meaningful and efficient as possible. It includes a conversation overview, a drag-and-drop flow builder, intelligent routing, and powerful analytics & quality assurance
Dixa Discover
provides easy-to-read dashboards that help you track and improve team performance. It includes reporting & analytics, quality assurance, and agent & team performance metrics
Essential Plan
designed to help you start building your customer base with essential service features
Growth Plan
designed to delight your customers and increase retention with personalized service at scale
Ultimate Plan
designed to create lasting customer loyalty with advanced automations and Knowledge-Centered Service
Custom Plan
made to suit your specific needs